Contact Us

Order Tracking

If you're eager to know the current status of your order, tracking it is a breeze! Simply head over to 17TRACK and enter the relevant tracking details. You'll get real-time updates on your order's journey right to your doorstep.

Got Questions? We've Got Answers!

FAQ Help Center

Before reaching out to us, why not check out our comprehensive FAQ Help Center? There's a good chance that the answer to your query is already there, waiting for you. It's a quick and convenient way to get the information you need without having to wait for a response.

Contact Form

If you can't find what you're looking for in the FAQ section, feel free to leave us a message using the contact form below. We're always here to assist you with any concerns, inquiries, or feedback you may have.

Office Hours & Email Response

Our dedicated customer support team is available from 9 am to 5 pm EST, Monday through Friday. We strive to respond to most emails within one business day. However, if you don't receive a reply from us within this timeframe, please don't panic! Sometimes, our emails might end up in your spam or junk folder. So, be sure to check those folders just in case.

A Little Patience Goes a Long Way

We understand that you're excited to hear back from us, and we're doing everything in our power to respond as quickly as possible. But sending multiple emails in a short period won't speed things up; in fact, it might cause a delay in our response time as we work through our inbox. So, please be patient and rest assured that we'll get back to you just as soon as we can.

Get in Touch

For any further assistance or inquiries, you can reach us via email at support@alvetracare.com.

TEL:+1 510 751 0316

We're committed to providing you with the best possible customer service and look forward to helping you with whatever you need.